Terms of Guarantee

  • Guarantee applies only to the products of OÜ Balti Kivitehas: paving stones, hollow blocks. The guarantee does not extend to placement of the products or to the products that have been damaged during placement..
  • The duration of the guarantee period is 2 (two) calendar years and it applies to legal as well as private persons. The beginning of the guarantee period is calculated from the date in the producer’s bill/delivery note, the retailer’s sales document, or the formal document of a builder, who is a legal person, confirming the performance of work.
  • The right for guarantee cannot be contested if all the reasonable and popular practices, project requirements of a concrete object, and the User Manual of OÜ Balti Kivitehas have been complied with when loading, delivering, storing, safekeeping, placing and operating the products.
  • The right for guarantee does not extend to products that:
    • Have been formerly discounted due to quality defect that has been accepted by the customer and there is a respective note in the sales contract or the formal document confirming the performance of work;
    • Have been damaged by exceptional natural impacts;
    • Have been damaged or destroyed during the maintenance of pavement;
    • Have been damaged by means of transport in normal use;
    • Have been damaged due to or as a result of vandalism, traffic accidents;
    • Have temporal discoloration or signs of efflorescence.
  • The product’s possessor or owner shall submit a written complaint as the guarantee claim, referring to the object, product, the nature and extent of the defect.
  • The complaint shall be accepted for reviewing with the producer's bill/delivery note, the retailer’s sales document, or the formal document of a builder who is a legal person confirming the performance of work.
  • When the complaint qualifies as a guarantee case, the product's owner or possessor shall be informed of the decision and he/she has the right to have new products instead of the products that have crumbled due to production defect, or have been damaged within one calendar month of the date when the complaint qualified as a guarantee case.
  • The covering or compensation of the costs directly connected with the transport, replacement and any other factor related to the given guarantee case shall be settled with a separate agreement.